Housteads residential care home in Richmond has won the praise of the Care Quality Commission.

The Housteads home in Richmond, was rated as good by the CQC. The CQC is the independent regulator of all health and social care in England. During their visit to the home in the Richmond area of the city, inspectors spoke with 11 residents and six of their relatives or friends to obtain their views of the support provided. They also spoke with nine members of staff, including the manager, the deputy manager, a team leader, care support workers, the activity coordinator and ancillary staff such as catering and domestic staff. 

In addition, they spent time observing daily life in the home, including the care and support being offered to people, including residents living with dementia. “We saw that in all cases people were cared for by staff that were kind, patient and respectful,” the inspectors commented.  “We saw staff acknowledged people, asked how they were and shared conversation with them and we saw care workers reassuring people living with dementia when they became agitated. “We heard friendly conversations in bedrooms and communal areas. People were always addressed by their names and care staff seemed to know them and their families well.”

Sheffcare Chief Executive Belinda Black commented: “We always welcome a visit by the CQC inspectors because we are confident of a positive response. This is another great CQC report that demonstrates very clearly the levels of commitment displayed by all the members of the Sheffcare team,”

For more information call Housteads on 0114 2692469

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