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HAWKHILLS HOME RECEIVES CQC PRAISE

HAWKHILLS residential care home in Stannington has won the praise of the Care Quality Commission.

The home, recently opened a new Dementia Wing, adapted specifically for the care of residents living with dementia.  The home’s complete range of facilities and services were rated good in all areas following the most recent visit by the CQC. Inspectors commented on the fact that residents told them they were well cared for by staff who knew them well and they felt safe. One relative told them: “I’m here a lot and think everyone is well cared for. This is a lovely home.” The home received a rating of good in all areas including safety, efficiency, caring, response and leadership. There was praise for staff who were provided with relevant induction and training to make sure they had the right skills and knowledge for their role including supporting Dementia.  The inspectors commented that staff understood their roles and what was expected of them and that they were happy in their work, motivated and confident in the way the service was managed.

 The service also followed the requirements of the Mental Capacity Act 2005 Code of practice and Deprivation of Liberty Safeguards, helping to protect the rights of people who may not be able to make important decisions themselves.  Residents had access to a range of health care professionals to help maintain their health and a varied and nutritious diet was provided, taking into account dietary needs and preferences so that health was promoted and choices could be respected.

Both residents and their relatives said that they could speak with staff if they had any worries or concerns and they would be listened to. The inspectors added: “We saw people participated in a range of daily activities both in and outside of the home which were meaningful and promoted independence.”

Sheffcare Chief Executive Belinda Black commented: “We always welcome the CQC inspections and are always confident that they will find the Sheffcare team are meeting the very highest standards of care. We are delighted that the inspectors found so much to praise at Hawkhills but even more importantly we are truly pleased that the highest praise comes from our residents and their families as it is their opinion that counts above everything else and proves that we are providing a level of service that meets the highest possible standards."

 The fact that this report follows so closely on the launch of the new Hawkhills Dementia Wing is a clear indication that Sheffcare is providing an outstanding level of commitment to all our residents.”

For more information call Hawkhills on 0114 23345469

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