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DEERLANDS AND KNOWLE HILL RESIDENTIAL HOMES RECEIVE CQC PRAISE

THE Care Quality Commission has praised two popular Sheffield residential homes operated by not for profit organisation Sheffcare. Inspectors from the CQC, the independent regulator of all health and social care in England, visited Deerlands in Parson Cross and Knowle Hill in Halfway and both sites were rated good in all areas, including safety, efficiency, caring, responsiveness and leadership.

The inspectors at both homes commented on the high levels of service and support provided by staff for residents. At Deerlands, the inspectors spoke to residents who said they were happy to be living in the home and that staff were always respectful. Resident comments included: “I wouldn’t go back to living on my own” and “I’ve made friends and I’m happy here,” as well as: “The staff are nice and we have a laugh with them.”

 The inspectors also found that residents’ families were very satisfied with the service and believed that staff treated residents with dignity and respect.

 There were similar findings at Knowle Hill, where residents told the inspectors they felt safe and that staff were always kind.  Residents added that if they did have a worry or any concern they would tell a member of staff and they were confident they would deal with the concern appropriately and involve the right people.

 Relatives interviewed as part of the CQC survey said they had no worries or concerns about their loved ones’ safety.  Family comments included: “All the carers are really helpful and the admin staff are too,” and another said: “The staff are very caring and kind. We have regular contact with them. They are approachable and friendly and know everyone by name”

Sheffcare Chief Executive Belinda Black commented: “We have had a year of fantastic reviews from the CQC and we are delighted that we can now add Deerlands and Knowle Hill to our list of ongoing successes.

“We always welcome a visit by the CQC inspectors because we are confident of a positive response and these two latest surveys show very clearly the high levels of commitment and enthusiasm displayed by all the members of the Sheffcare team.”

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